Reach out to us through our repair form or by email to discuss your repair needs. We'll ask about your console's symptoms and provide you with an initial estimate based on your description. This preliminary quote helps you understand potential costs before committing to the service.
Once you're ready to proceed, safely package your console for shipping. We offer optional protective mailing supplies for a small additional fee to ensure safe transit. Please include:
Always obtain and share your tracking number with us so we can monitor your package's arrival.
When your console arrives, we'll immediately notify you via your preferred contact method. We will then perform a preliminary inspection to verify the condition and begin the diagnostic process. You'll receive updates at each major milestone in the repair journey.
After thorough testing and disassembly (if needed), we'll provide a comprehensive diagnosis and final repair quote. This may differ slightly from the initial estimate as we uncover the full scope of work required. We won't proceed with any repairs until you've reviewed and approved the final costs.
With your approval, we will begin the repair process using high-quality parts and proven techniques. Upon completion, we'll:
After payment processing (we accept payments through CashApp, Venmo, or Paypal), we carefully package your console for its return journey. Your package includes:
Standard return shipping typically costs about $10 and will be included in your final invoice.
Your fully functional console will arrive at your doorstep, ready for gaming. We'd love to hear about your experience - consider leaving us a review on our Google Business Profile. If you encounter any issues or have questions about your repair, feel free to contact us via text or email.
We stand behind our work with a 90-day warranty on all repairs (excluding physical damage after return).
Have questions about our process? Contact us anytime at support@retroredeemed.com or through our repair form.