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Nintendo 3DS Repair
Requests & Waitlist

Repair requests and the waitlist are both paused while we work through our current backlog. Here's where things stand and what happens next.

Repair requests Closed — reopening soon
Repair waitlist Closed — contacting members now
Shop Open — ships in 1–2 business days
We are currently not accepting new repair requests, and the waitlist is now closed. We're working through our repair backlog and scheduling obligations, and we'll do our best to reopen requests soon. In the meantime, we welcome you to visit our Shop page to browse parts, repair kits, and select repair services that may be helpful for your situation. For any questions, please reach out via our Contact Us page. Thank you for your understanding.
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Waitlist update · September 11, 2026

Thank you for your patience

To everyone who joined the repair waitlist — thank you. We know many of you have been waiting a while, and we're grateful for your patience.

We'll be contacting waitlist members very shortly, working through the list in the order requests were received. We're currently busy with our work backlog and scheduling obligations, so if you joined later on in the waitlist, it may take some time before we reach out to you. Your spot is safe either way.

What happens next
1
A second confirmation email

Every waitlist member will receive a second email shortly, confirming that we've received your waitlist entry and that your spot is still reserved — should you still be interested in a repair.

2
We reach out

When it's your turn, we'll email you to discuss your console, the timeline, parts availability, and estimated cost.

3
Ship & diagnose

You ship your console to us or drop it off locally. We inspect it, confirm the issue, and send a final quote — repairs only proceed once you approve.

Nothing to do for now. There's no need to reply or submit again — we'll come to you. Questions in the meantime? Use our Contact Us page.

Get notified when repair requests reopen

Leave your email and we'll send a single message the moment we're accepting new repair requests again — nothing else.

You'll get one email from Retro Redeemed when requests reopen. See our Privacy Policy.

Available Now in Our Shop

While repair requests are paused, you can still purchase and receive these repairs and products today:

3DS XL Hinge Repairs
OEM replacement shell kits
Parts for 3DS consoles
And more
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Our Guarantee

All repairs backed by a 90-day warranty
OEM-quality parts on every job
Free diagnostic included with every repair
Secure, tracked return shipping
Text and/or email updates throughout
No hidden fees; quote before we start

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