Store Policies

Our Guarantee

Repair Warranty

Every repair we perform is backed by a 90-day warranty from the date you receive your console back. If the specific issue we repaired recurs within that window, send it back and we'll fix it again at no cost — including return shipping.

• Covers the specific repair performed (e.g., if we replaced your top screen and it fails, that's covered).
• Does not cover new or unrelated damage, liquid damage, physical drops, or unauthorized modifications made after our repair.
• Does not cover cosmetic wear from normal use.

Parts Quality

We use OEM-Quality (meaning OEM, or equivalence in quality to OEM). We do not use cheap aftermarket parts. Every screen is tested for full functionality — including 3D on models that support it — before your console ships back.

Transparent Pricing

You'll never be surprised by a bill. Here's how our pricing works:

• Free diagnostic: We assess the issue at no charge. If you don't like the quote, you only pay return shipping.
• Upfront quotes: We send you the exact cost before any work begins. No hidden fees, no parts markups after the fact.
• No work without approval: If we discover additional issues during the repair, we'll contact you with an updated quote before proceeding. You can approve or decline of these changes before any work begins.

Turnaround Time

Current estimated turnaround is 3–5 business days from the time we receive your console. This may vary depending on parts availability and current queue volume. We'll always keep you informed if anything changes.

Drop-Off & Mail-In

We accept both mail-in repairs and local drop-offs. If you're in the area, you're welcome to drop off your console in Daybreak, UT — please reach out to us first to schedule an appointment.

Communication

We keep you in the loop at every stage. You'll receive updates when we receive your console, complete the diagnostic, start the repair, and ship it back.

Refunds & Returns

Repair Services

Because repair work involves skilled labor and console-specific parts, completed repairs are non-refundable. Once we've diagnosed, repaired, and tested your console, the labor and materials cannot be returned.

That said, we stand behind every repair. If something we fixed isn't working correctly after you receive your console back, our warranty covers it — see Our Guarantee above.

Before We Start

You'll always receive a quote before any repair work begins. If you decide not to proceed after the diagnostic:

• Free diagnostic: No charge if you decline the repair after hearing the quote.
• Return shipping: You cover the cost of return shipping for unrepaired consoles.

Upfront Payment Services

Most repairs are quoted first and paid after completion. However, a small number of high-demand services require payment upfront at the time of booking due to parts reservation and scheduling requirements. These are clearly marked on their respective service pages. All standard warranty and service guarantees apply to upfront-payment services.

Physical Products & Kits

We accept returns on physical products (consoles, reshell kits, joysticks, mail-in materials, etc.) within the following terms:

• 30-day return window from the date of purchase.
• Items must be returned in original, unused condition with all pieces accounted for. Items that show signs of use or wear cannot be accepted.
• All returns are thoroughly inspected upon arrival before a refund is issued.
• Return shipping is the buyer's responsibility. We recommend using a tracked shipping method.
• Refunds are issued to the original payment method within 5–10 business days of receiving the return.
• Ship returns to: Retro Redeemed, 8977 S 1300 W #2100, West Jordan, UT 84088

Shipping Policy

Product Orders

• In-stock items ship within 1–2 business days via USPS.
• Free ground shipping is included with all mail-in repair material kits.
• All of the products in our store include free shipping.
• All shipments include tracking. You'll receive a tracking number by email once your order ships.

Repair Shipments — Sending Your Console to Us

Inbound shipping is your responsibility. We recommend USPS Priority Mail with tracking and insurance to protect your console in transit. Please note that we are not responsible for consoles lost or damaged on the way to us. In the event of a lost or damaged inbound shipment, please contact us right away so we can assist you in filing a claim with your carrier.

To help your console arrive safely, we recommend the following packing guidelines:

• Place soft foam sheets or microfiber cloth between the screens to prevent scratching or damage during transit.
• Wrap the console fully in bubble wrap.
• Use a box that fits snugly — the console should not be able to shift or move around inside. If the package were dropped or thrown, the console shouldn't bang against the walls of the box.
• Not sure how to pack it? We sell mail-in materials in our shop.

Repair Shipments — Return to You

• Return shipping on all completed repairs is included in the quoted amount.
• All repaired consoles ship back via USPS Priority Mail with tracking and insurance.
• If your console is lost or damaged on the way back to you, we'll file the insurance claim and handle it on your behalf.

Reservations & Pre-Orders

Reservation items (such as screen repair reservations or OEM Reshell Kit Pre-Orders) are available based on expected parts availability and current demand. Estimated lead times are listed on each product page. For repair reservations, we'll notify you when it's time to ship your console in.

Shipping Regions

We currently service within the United States only. If you're outside the US and need a repair, reach out via email and we can discuss options on a case-by-case basis.

Service Limitations

Devices We Cannot Work On

To ensure the best possible results for every customer, there are certain conditions and device types we're currently unable to service:

• Water-damaged consoles — liquid damage is too unpredictable to guarantee results and is outside the scope of our current services.
• Dirty or junk-condition consoles — devices in heavily degraded physical condition cannot be accepted.
• Original DS, DSi XL, 2DS, and 2DS XL models — these are not currently supported.

Parts Availability

Some repairs depend on rare or limited-supply parts. If a part needs to be ordered specifically for your repair, we'll discuss this with you before you ship your console in, so there are no surprises. We'll always give you an honest timeline upfront.